Terms and Conditions

"Agreement" means these Terms and all policies, Annexes, schedules, and order forms incorporated by reference. "Platform" means our website, mobile applications, APIs, and all related Services. "Content" means any materials, courses, lessons, videos, audio, text, images, assessments, certificates, and information made available through the Services, whether created by the Academy, by Instructors, or by other Users.

"User" means any individual or entity that accesses or uses the Services, including Learners, Instructors, administrators, partners, and organizational clients. "Learner" means a User who accesses courses for educational purposes. "Instructor" means a User who creates, submits, or offers Content through the Platform. "Partner" means a User approved to operate an AOS-branded school under the Partnership and Franchise Program.

"Order" means an order, quote, order form, or enrollment confirmation accepted through the Platform or agreed in writing, including organizational seat-based licenses. "Personal Data" means information that identifies or can be used to identify an individual. "Intellectual Property Rights" means all copyrights, trademarks, trade secrets, patents, database rights, and other proprietary rights, whether registered or unregistered. "Service" means any product, feature, or functionality the Academy offers.

Singular terms include the plural and the plural includes the singular. References to "including", "for example", or similar words are illustrative and not exhaustive. References to communication "in writing" include electronic formats such as email and platform notifications. Headings are for convenience only and do not affect interpretation. A reference to a Section or Annex is a reference to a Section or Annex of these Terms. If there is a conflict between the main body of these Terms and an Annex or Order, the document more specific to the subject matter prevails for that subject matter, and an accepted Order prevails over the main body for the purchase it covers.

We may offer seat-based access to organizations through a separately agreed Order. Each seat authorizes access for one designated learner to the courses stated in that Order and may not be shared or transferred except as the Order expressly permits. The number of seats purchased determines how many individuals may access the licensed courses.

The specific packages, seat counts, fees, term, and pricing are set out in the Order agreed with your organization, which forms part of these Terms for that purchase. Organizational pricing is quoted individually; the price that applies to your organization is the price stated in your Order. Where an Order conflicts with these Terms, the Order governs for that purchase. Certificates included with any package are certificates of completion, and external recognition of any certification is subject to Section 6 and the receiving body's acceptance.

Where we invoice an organization rather than charging at checkout, fees are due as stated in the Order or invoice. Unless the Order states otherwise, fees are payable in advance and are exclusive of taxes. We may suspend access for accounts with overdue fees after reasonable notice, and you are responsible for reasonable costs of collection where amounts remain unpaid.

Subject to your statutory rights, the accepted course Order and the billing corrections below, we do not offer voluntary refunds for a change of mind or non-use. Course content may be released progressively or require completion of earlier lessons or assessments; this policy does not depend on all content being unlocked immediately.

NLP Masterclass purchases are separately governed by their accepted NLP checkout terms and carry no voluntary change-of-mind or non-use refunds, including for failure to complete the course or pass an assessment. Statutory withdrawal or cancellation rights, billing corrections and remedies for faulty delivery remain where applicable under Section 8. That policy does not rewrite the terms accepted for an AOS course or its separate card payment.

Before paying, review the course description, learning objectives, access and assessment requirements, any free preview, the no-voluntary-refund policy and any promotional credit benefit. The order must show your course total, applied credit and card remainder. Contact support with questions before completing the purchase.

If you believe you were charged incorrectly, including a duplicate or unauthorized charge, contact support with the order details. We review and correct confirmed errors, including money collected for an order that could not be completed or was canceled by us. These corrections are distinct from a voluntary change-of-mind refund. You retain any payment-provider dispute process and mandatory remedy available to you.

A pending dispute over an NLP source payment can hold its unused AOS credit and prevent new spending while payment is checked. Filing the dispute alone does not revoke fulfilled bonus-course access. A confirmed reversal cancels or adjusts the source credit and revokes only access funded by the reversed payment. Independently acquired cash or manual course access and learning history are preserved. A partial source correction that affects spent credit requires a recorded support review.

If we cancel a mixed AOS course order because its NLP-funded credit was invalidated, we record and correct the separately collected card amount for that canceled order. Unaffected credit from other purchases returns to its original allocation and expiry. Expired or canceled credit is not made spendable again. Cash corrections use the original provider process, account for prior returns and disputes, and are not paid twice; an open disputed charge is handled through that provider's process. Correcting a canceled AOS order does not create a voluntary NLP refund right.

When an AOS order is canceled under its own accepted terms or a mandatory remedy, credit returns to the original allocations and original expiry, and any cash correction is limited to the separately paid amount still owed. Such an AOS correction does not cancel an otherwise valid NLP purchase or grant.

Nothing in these Terms excludes or restricts a right or remedy that applicable law does not permit us to exclude or restrict, including applicable rights under Singapore's Consumer Protection (Fair Trading) Act and mandatory consumer laws where you reside. Those rights may include a distance-sale withdrawal or cancellation period, as well as remedies for defective or undelivered courses, misleading practices and unauthorized charges. They are not limited to duplicate billing.

If a statutory withdrawal or cancellation right applies to your purchase, contact support@academyofsuccess.com within the applicable period with your order details and a clear statement that you wish to withdraw or cancel. We will assess the request under the law that applies to your purchase. Starting access or accepting these Terms does not by itself extinguish a statutory right; any lawful exception depends on the type of supply and the conditions required by that law. Where a mandatory right conflicts with these Terms, that right prevails.

Our Partnership and Franchise Program allows approved individuals or entities to operate an AOS-branded school and share in course sales. Participation is subject to approval at our discretion, to local legal requirements, and to a separate written partnership agreement between you and the Academy.

The specific commercial terms of the partnership, including revenue share or tiers, fees, territory, brand and trademark license, support, training, performance expectations, term, and termination, are set out in the separate partnership agreement and are not published in these Terms. Where the partnership agreement conflicts with these Terms in relation to the partnership, the partnership agreement governs.

Any license to use the AOS name, brand, or trademarks is limited, non-exclusive, non-transferable, revocable, and granted only for the approved purpose and term. Partners are independent contractors and not employees, agents, or joint venturers of the Academy except as expressly stated in the partnership agreement, and must not represent otherwise. Nothing in these Terms is a franchise offering or disclosure document; any franchise-specific disclosures required by applicable law are addressed, where relevant, in the separate agreement.

Instructors must hold or have secured all rights, licenses, permissions, and qualifications necessary for their Content, including the rights to any third-party text, images, audio, video, or other materials used. Instructors must be able to provide evidence of these rights and qualifications on request. Instructors warrant that their Content is original or properly licensed and does not infringe any third-party rights or violate any law.

Content must meet our quality and conduct standards, include clear objectives and a coherent structure, and must not be offensive, misleading, harmful, or infringing. For high-risk topics such as health, finance, or legal subjects, Instructors must include appropriate disclaimers and may be required to submit Content for professional review before publication. Content must comply with the educational-purpose and no-professional-advice principles in Section 4.

Instructors retain ownership of their Content and grant the Academy a worldwide, non-exclusive license to host, market, distribute, sublicense (to Learners and authorized distributors), and, for formatting, accessibility, and compliance, modify the Content, for the purpose of operating and promoting the Services. This license is described more fully in Annex D, including provisions on enrolled-Learner access continuing after Content removal.

Before a new course is offered for sale, the Academy and its Instructor must agree in writing on its price-setting authority, revenue share, reporting, payout schedule and method, and treatment of taxes, refunds, chargebacks, and payment reversals. There is no universal Instructor revenue share or payout schedule for new course arrangements. A separate signed agreement governs each new arrangement. This update does not reduce rights or amounts already accrued under an applicable prior agreement or version of these Terms. Instructors with a question about their agreement or payment records should contact support@academyofsuccess.com.

Instructors are independent contractors, not employees, agents, or representatives of the Academy. The views, opinions, and Content of Instructors are their own and do not represent the Academy. Instructors are solely responsible for their Content and assume liability for inaccuracies, infringement, or other legal issues arising from it, and indemnify the Academy as set out in Annex D and Section 27.

We respect Intellectual Property Rights and expect Users to do the same. Our Intellectual Property Policy (Annex B) sets out the procedures for submitting a copyright takedown notice and counter-notification, and for reporting trademark misuse, together with our repeat-infringer policy and related safeguards. To submit a complaint, follow the process in Annex B and use support@academyofsuccess.com for copyright matters and support@academyofsuccess.com for trademark matters. We may remove or disable access to Content alleged to infringe and may terminate the accounts of repeat infringers.

We may suspend or terminate your access to all or part of the Services, with or without notice, where you breach these Terms, where we suspect fraud or unlawful activity, where required by law, or where continued use may harm the Platform, other Users, or our rights. Where practicable, we will give notice and an opportunity to address the issue, unless immediate action is necessary.

You may stop using the Services and request account closure at any time by contacting support, including through the request link in your account. The request is reviewed before closure takes effect. Closing your account does not entitle you to any refund, consistent with Section 8.

Termination does not relieve you of obligations accrued before termination, including payment obligations. Upon termination, your right to access the Services ends. Provisions that by their nature should survive, including those on intellectual property, User Content licenses, fees due, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution, survive termination. We may retain and delete data in accordance with our Privacy Policy and applicable law.

Before commencing formal proceedings, you agree to first contact us at support@academyofsuccess.com and attempt in good faith to resolve the dispute informally. Many concerns can be resolved quickly this way.

If a dispute is not resolved informally, it will be resolved by binding arbitration seated in Singapore, conducted in English, unless mandatory law in your jurisdiction requires a different forum or permits you to bring a claim in your local courts. Arbitration provides a private and streamlined alternative to court proceedings. Each party generally bears its own legal costs, unless the arbitrator orders otherwise based on the conduct of the parties or the circumstances of the case.

To the extent permitted by applicable law, disputes will be resolved on an individual basis, and you and the Academy waive any right to participate in a class, collective, or representative action. Where applicable law does not permit this waiver, it does not apply to you, and you retain any non-waivable rights to participate in such actions.

Except where prohibited by law, any claim arising out of or relating to the Services or these Terms must be brought within one year after the cause of action arises; otherwise, it is permanently barred.

These Terms, including the Annexes, any Orders, and any policies incorporated by reference, constitute the entire agreement between you and the Academy regarding the Services and supersede any prior agreements on that subject.

If any provision is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if in writing.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or as otherwise permitted by law.

Nothing in these Terms creates any employment, partnership, joint venture, or agency relationship between you and the Academy beyond what is expressly stated.

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you, while you retain any independent rights you have in the underlying subject matter.

We may offer features identified as beta, preview, or experimental. These are provided "AS IS", may change or be withdrawn, and may be subject to additional terms. We may collect feedback and usage data to improve them, consistent with our Privacy Policy.

Provisions that by their nature should survive termination or expiry of these Terms will continue to apply, including those on fees due, intellectual property, licenses granted to the Academy, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

Except as expressly stated, including the application-store provisions in Section 18, these Terms do not create any third-party beneficiary rights.

These Terms are written in English. Any translation is provided for convenience; in case of conflict, the English version prevails to the extent permitted by law.

• Registration details, such as your name, email address, date of birth, and, optionally, location.
• Payment information, such as billing details and transaction history, processed through third-party payment processors. We do not store full payment card numbers on our own systems.
• Usage data, such as pages visited, time spent, course progress, and how you engage with Content.
• Device information, such as device type, operating system, identifiers, and IP address.
• Data collected automatically through cookies and similar technologies, used to operate the Platform, understand usage, and improve your experience.

We use Personal Data to provide and personalize the Services, manage your account and progress, process payments, improve and develop the Platform, maintain security and prevent fraud, comply with legal obligations, and, where you have opted in, send you communications. You can opt out of marketing at any time.

Where applicable data-protection law requires a legal basis, we rely on one or more of the following: performance of our contract with you, your consent, our legitimate interests in operating and improving the Services, and compliance with legal obligations.

• Service providers, such as hosting, payment processing, and analytics partners, that help us operate the Services.
• Legal and compliance recipients, where disclosure is needed to comply with law, court orders, or lawful requests, or to protect rights, safety, and the integrity of the Platform.
• Third parties to whom you have consented.
• Successors in the event of a merger, acquisition, or asset sale, subject to this Policy.
• Aggregated or anonymized data that does not identify you, for research or analytics.

We do not sell your Personal Data in the conventional sense. Where applicable law gives you rights to opt out of certain sharing, you may exercise them as described below.

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to processing of your Personal Data, to data portability, and to withdraw consent. You can update basic profile details in your account. For other privacy requests, contact support@academyofsuccess.com; the account page does not automatically change consent or delete data. We will respond in accordance with applicable law, and we may need to verify your identity. You also have the right to lodge a complaint with your local data-protection authority.

We use account access controls and other technical and organizational measures intended to protect Personal Data. No system is completely secure. If you have a security concern or need details about the current measures that apply to your data, contact support@academyofsuccess.com.

We will assess suspected breaches affecting Personal Data, take appropriate steps to address them, and notify affected Users and relevant authorities within the time required by applicable law.

We retain Personal Data only as long as needed for the purposes described here or as required by law, after which we securely delete or anonymize it.

The Services are intended for Users who meet the eligibility requirements in the main Terms. We do not knowingly collect Personal Data from children below the applicable age of consent without verifiable parental or guardian consent. If you believe a child has provided Personal Data without such consent, contact support@academyofsuccess.com.

Your Personal Data may be processed in countries other than your own, including the locations of our service providers. We will apply the legal requirements governing those transfers, including a valid transfer mechanism or other protection where required. Contact support@academyofsuccess.com for information about transfers affecting your data.

We may update this Policy as our practices or the law change, and will notify you of significant changes. For privacy questions or to exercise your rights, email support@academyofsuccess.com.

If you believe Content on the Platform infringes your copyright, send a notice to support@academyofsuccess.com that includes: your full legal name and contact details; identification of the copyrighted work or a representative list; identification of the allegedly infringing Content, including the URL, course name, and Instructor where possible; a statement, made in good faith, that the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner's behalf; and your physical or electronic signature.

If your Content was removed and you believe this was a mistake or misidentification, you may submit a counter-notification to support@academyofsuccess.com that includes your contact details, identification of the removed Content and its prior location, a statement under penalty of perjury that you believe the removal was an error, your consent to the jurisdiction of the appropriate court, your agreement to accept service of process from the original notifier, and your signature.

We may terminate, in appropriate circumstances, the accounts of Users or Instructors who are repeat infringers. We may also restrict access or functionality where necessary to prevent further infringement.

Before publication, Instructors may be required to validate their rights to the Content, for example through ownership documentation, permissions, or licenses. We may provide guidance and resources on copyright, fair use, and avoiding infringement to support compliant content creation.

To report trademark misuse, send a notice to support@academyofsuccess.com with your contact details, the trademark and its registration information and jurisdiction, the location of the allegedly infringing Content, a description of the claimed infringement, a good-faith statement that the use is unauthorized, and your signature. Before filing, please consider whether the use may be permissible, for example as factual reference, commentary, criticism, comparison, or parody in an educational context.

We may use measures to help protect Content, which can include automated monitoring, watermarking, and digital fingerprinting, and we may engage third-party services to assist with detection and enforcement. We may conduct periodic audits of higher-risk Content. Detected violations may lead to Content removal, account restrictions, or other action. The availability and scope of these measures may change over time.

Users and Instructors are responsible for ensuring that their Content does not infringe third-party rights, and they agree to indemnify the Academy in connection with IP claims arising from their Content, as set out in the main Terms. The Academy does not warrant that all Content complies with intellectual property laws; the obligation to clear rights rests with the contributor.

Our liability in any IP dispute is subject to the limitation of liability in the main Terms, including its carve-outs for willful misconduct and gross negligence. We seek to respect international standards and local laws across the jurisdictions in which our Users operate.

For any intellectual-property matter, contact support@academyofsuccess.com.

To access the API, you must register for an API key and provide accurate, current information about you, your application, and its intended use. Approval is at our discretion. You are responsible for securing your API keys and for all activity under them.

We may apply rate limits, data-access restrictions, and quotas to protect the performance and availability of the Services. Exceeding these limits may result in temporary or permanent suspension of API access.

The API is provided to integrate our Services into your application to enhance the educational experience. Commercial use requires our prior written authorization. Data mining for non-educational purposes, scraping, and unauthorized redistribution of Content are prohibited.

• Reverse engineering, decompiling, or disassembling the API or Services, except where this restriction is prohibited by law.
• Bypassing, circumventing, or disabling security measures or access controls.
• Using data obtained through the API for any purpose other than enhancing the educational experience in your application.
• Sending automated requests at a volume or frequency that could degrade the Services for others.

When your application uses the API, you must handle data with appropriate privacy and security safeguards and comply with applicable data-protection laws, which may include the GDPR, CCPA, and Singapore's PDPA. You must transparently inform your users, obtain any required consent, implement encryption and secure key management, and notify us promptly at support@academyofsuccess.com of any suspected breach. Data accessed through the API remains the property of the Academy or its respective users; you receive only a limited, non-exclusive, non-transferable license to use it for your integration.

All rights in the API and associated software, documentation, and content are owned by the Academy. You may not create derivative works of, sublicense, lease, rent, or sell access to the API or its data, or remove proprietary notices. If you provide feedback or suggestions, you grant us the right to use them without obligation to you.

Our liability in connection with the API is limited as set out in the main Terms, including, where no fee was paid, a nominal cap of SGD 100, and subject to the carve-outs for matters that cannot be excluded by law. You indemnify the Academy in connection with your use of the API and your application. We may suspend or terminate API access with or without cause or notice, including for violations or risks to the Services. You may terminate by ceasing all API use, deleting API keys and data, and notifying us. These API Terms are governed by, and disputes resolved under, the Governing Law and Dispute Resolution sections of the main Terms. Contact: support@academyofsuccess.com.

• Rights and permissions: You must own or have secured all rights, licenses, and permissions for every element of your Submitted Content, including any third-party materials, and provide documentation on request.
• Non-infringement: You warrant that your Submitted Content is original or properly licensed and does not infringe third-party rights. You are responsible for claims arising from infringement.
• Qualifications: You must hold verifiable qualifications, credentials, or demonstrable expertise in your subject and may be asked to provide proof periodically.
• Quality: Content must meet recognized educational quality standards, with clear objectives, sound structure, and current, accurate material.

Instructors must not submit offensive, misleading, harmful, hateful, or infringing content; engage in unauthorized advertising or spam; promote external businesses without permission; impersonate others or seek unauthorized access; or violate any law or applicable ethical standard, including conflicts of interest and lack of transparency.

You grant the Academy a worldwide license to use, market, distribute, and sublicense your Submitted Content for educational purposes, and to modify it for formatting, accessibility, and compliance, while preserving its educational intent. You permit reasonable use of your name, image, and Content in marketing. The Academy may sublicense to third parties, such as educational resellers or distributors, under terms that protect your rights.

Unless you opt out where the platform provides that option, your Submitted Content may be used to improve our systems, such as personalization and recommendations. We will honor opt-out choices made through the platform interface.

You control your Content, but once Learners have enrolled, their access to that Content continues even if you later remove it, so they can complete their learning. The Academy may retain limited copies for records, compliance, or pre-existing marketing commitments; this does not imply ongoing new distribution.

For sensitive subjects such as health, finance, or legal matters, you must include clear disclaimers that the material is educational and not professional advice, and you must not provide regulated professional advice unless qualified to do so. Content on high-risk topics may require professional review before publication. The Academy may review, modify, or remove Content that breaches policy, and may apply sanctions, including suspension of payouts or removal from the platform.

Instructors are independent contractors, not employees or agents of the Academy. Your views and any activities outside the platform are your own and do not represent the Academy. You are responsible for co-instructors and assistants you involve, and any revenue sharing with them is managed outside the platform's financial systems.

• Before sale: Price-setting authority, revenue share, reporting, payout schedule and method, and any promotional terms must be agreed in writing for each course.
• Payments and deductions: The signed agreement governs how receipts, fees, taxes, refunds, chargebacks, and payment reversals affect the amount payable. No universal payout date or method is promised here.
• Existing rights: This public update does not reduce rights or amounts already accrued under an applicable prior agreement or version of these Terms. For agreement and payment-record questions, contact support@academyofsuccess.com.

You retain ownership of your Submitted Content and may use it outside the platform where this does not conflict with the license granted here. You warrant non-infringement and agree to cooperate with the Academy in enforcement actions concerning your Content, including providing evidence of ownership.

The Academy may terminate an Instructor account for serious or repeated policy violations, substandard content, legal non-compliance, or conduct that materially harms the Academy, with an opportunity to address issues where practicable. You may terminate by written notice; obligations relating to enrolled Learners and existing licenses continue. After termination, you must cease using Academy branding and securely delete any student data in your possession. Provisions on intellectual property, confidentiality, indemnification, and dispute resolution survive. Contact: support@academyofsuccess.com.